FAQs

Digital Services

Can I Use My Credit Card To Pay?

Yes you can, through the payement gateway

Do I Have To Visit MOEI To Collect The Hard Copy Map?

Clients can receive the hard copy maps to their selected addresses by cargo after purchasing and paying the shipment payment.

What Is The E-Mail For Customers’ Happiness?

info@moei.gov.ae

What Is The Payment Method?

Fees are charged through the e-Dirham and the value of the tax on the service (5% of the value of the service) is automatically added.

General

Can I use my own Credit Card for Services payment

yes you can. you will be transfered to the official payment gateway (e-dirham) and you will be able to use your own credit card

How Can We Apply For A Job?

You can apply for a job by visiting the Ministry's website – Careers Page through the following link:

Careers page

What Are Working Hours Of The Customer Happiness Centers In The Ministry Of Energy And Infrastructure?

• Working hours from Monday to Thursday are from 7:30 am to 02:00 pm.
• And On Friday, from 7:30 am to 12:00 pm.

What Do You Know About The Liberalization Of The Prices Of Gasoline And Diesel In UAE?

• The state has decided to liberalize gasoline and diesel prices in August 2015 and to adopt the international prices of gasoline and diesel plus operational expenses and the value-added tax.
• Gasoline and diesel prices are subject to monthly review by a government committee headed by the Undersecretary of the Ministry of Energy and Infrastructure.
• In its decision to liberalize prices, the state seeks to enhance competitiveness, conserve natural resources, reduce carbon dioxide emissions, reduce congestion and motivate consumers to use public transport, and also to use less fuel-efficient cars.

What Do You Know About The Service Of Geographic Information System For Energy And Water?

It is an Information service provided by the Ministry of Energy and Infrastructure to profit from the information available by the Geographic Information System:

• Emirates Solar Calculator (Shuaa): It is a UAE solar calculator that enables UAE residents to perform initial calculations to estimate the amount of electricity that can be generated from solar energy, whether it is on the roof of a house, farm, shopping mall, warehouse, factory or parking lot.
• United Arab Emirates Water Platform: The water platform is a comprehensive information system. It aims to provide decision-makers and specialists in the field of integrated water resources management with the most important information related to water resources in the UAE to use it in strategic planning and future foresight to demonstrate our commitment to conserving natural resources and ensuring sustainable management.

Infrastructure

How Can I Apply For (TO WHOM IT CONCERNS) No Objection Letter For Housing?

You can apply fot the letter through web site, follow these steps:

• Create account
• Choose Design services
• Request for previously executed projects schemes

How To Activate User Account For MOEI Website?

The customer will receive an email with a link to active his/her account after submitting the registration form

I Have A Problem Adding Projects.

• Check the project files size & name
• Don’t Forget to click the button “Add” after filling in the project fields.

What's The Required Document To Participate In A Tender?

• Valid certificate from Ministry Of Infrastructure Development
• Valid Trade License

What's The Required Documents To Apply For The (To Whom It Concerns) No Objection Letter For Housing Projects?

• Owner ID
• Housing Letter

Why Is The Application Is Still In Progress Until Now?

Evaluation of the company may require some time because the application may be transferred to other departments, and as soon as the application is approved, the client will be alerted by a text message and via e-mail.

Marine Transportation

Can I increase the validity of the small boat driving card?

Validity of the Driving license is 1 year.

Can You Provide A Taxi?

Providing taxis is not the responsibility of the Federal Transport Authority Land and Maritime , please contact the RTA call center 8009090

Can you tell me where I can get the security deposit for my transponder?

Please contact with coast guard regarding this matter 8002642/026555555/04 4025555/065082016

Do military personnel who have maritime certificates need to take a certificate from a certified training institute to issue a driving license for small boat?

Applications will be considered on case by case basis after reviewing the Certificates

How do I register the company in the VAT system?

Please contact the Federal Tax authority on the following number 600533336, as you are contacting the Federal transport authority Land and maritime

I can't print an Application from FTA's E-services website?

This issue occurs when the browser prevents pop-up pages and to resolve this issue you must disable the pop-up blocker from your browser.

I could not print the operating license certificate even though I paid the fees?

Please ensure that the registration and renewal of the operating cards of the required vehicles is Complete.

I didn't get the security clearance letter to renew my pleasure boat in Abu Dhabi?

Please contact with coast guard regarding this matter 8002642/026555555/04/4025555/065082016

Is it permitted to register the boat under two person names or more ?

Pleasure boats can be registered under the names of maximum of 3 owners.

Is it permitted to use a pleasure boat from someone other than the owner of the boat?

The boat owner should be always available onboard while the boat is in use.

Is it possible to increase the validity period of the pleasure Boat?

The maximum validity for pleasure boat registration is 1 year.

Is It Possible To Renew A Pleasure Boat Registered In The Emirate Of Abu Dhabi Through One Of The Centers Available In Other Emirates?

Yes, the pleasure boat can be renewed at any of the customer happiness centers regardless of the place of registration, but according to the procedures followed, including providing the inspection report of the Coast Guard

Is the insurance required to register the jetski?

Insurance and trailer is not a mandatory requirement for jetski Registration.

Is there a delay penalty on the driving license certificate?

There are no fines on the driving licence certificate

What Are The Documents Required To Issue Maritime Passport?

The documents required to Issue a maritime passport are:

1. Letter by employer specifying the job of the passport applicant
2. Copy of seaman’s passport/ Civil Record/ Emirates ID
3. Original and copy of competency certificate
4. Certificate for completing marine academy inside the UAE
5. Mandatory safety certificate
6. Medical competency certificate for maritime job
7. 2 personal photos

What are the documents required to renew seaman license?

The documents required to renew seaman license are:

1. Copy of competency certificate
2. Copy of mandatory safety certificate
3. Seaman medical check-up
4. 2 personal photos
5. Copy of passport (residency for work in regional waters)
6. Copy of maritime passport
7. Copy of navigation license
8. Submit expired license

What Are The Documents Required To Renew The Minimum Safe Manning Certificate?

The documents required to renew the Minimum Safe Manning certificate are Copy of navigational license and copy of registration certificate

What Are The Fees For Registration Commercial Ship Under The Flag Of UAE?

The fees = Cargo x 4.5, AED 100 minimum, AED 10,000 cap + Annual tax: Cargo x 2 x number of remaining days/365 + Newspaper announcement permit, AED 100 x 2 per Ad. + Inspection fees

What Are The Fees For Renewing The Operating Cards?

Fees: AED 100 plus AED 5 per seat for passenger vehicles or AED 10 per ton of load capacity for lorries.

What Are The Fees For Renewing The Operating License?

Fees: AED 500/ Per Activity. Renewal delay fee after 30 days following license expiry, (AED 50 per month per activity)

What are the required documents for registration commercial ship under the flag of UAE?

The required documents for registration commercial ship under the flag of UAE are:

1. trade licence and chamber of commerce membership certificate
2. Copy of safety certificate3.Ownership documents of vessel
3. Sale agreement attested by court
4. Construction certificate attested by chamber of commerce
5. Company's memorandum of association

What Are The Required Documents For Registration Of Mortgage In UAE Flagged Vessels?

The required documents for registration of the mortgage in UAE-flagged vessels are:

1. Letter in original from the Ship Owner requesting for registering the mortgage.
2. Original Mortgage Agreement from the Bank duly notarized by the UAE Courts.
3. The existing Original Registration Certificate is to be returned.

What documents are required to register a pleasure boat?

The required documents to register a pleasure boat are:

1. Original Invoice duly attested by the Chamber of the Commerce, if purchased locally.
2. Original Invoice duly attested by the UAE Embassy from the country of origin and Ministry of Foreign affairs in UAE if the boat is imported. This is applicable for brand new boats.
3. Original Bill of Sale and Deletion Certificate attested by the UAE Embassy from the country of origin and Ministry of Foreign affairs in UAE. This is applicable for second hand boats and registered under Foreign Flag.
4. Original Bill of Sale and Deletion certificate issued by FTA. This is applicable only if the boat is registered with FTA.
5. Salary Certificate with minimum salary of AED. 20,000/- (Applicable for Foreigners).
6. Copy of the passport, emirates ID.
7. Copy of the insurance.
8. Copy of the Berthing Agreement or Trailer Registration.

What Documents Are Required To Renew The Operating Cards?

The required documents to renew an operating card are:

1. Copy of the Vehicle Registration Card
2. Copy of valid operating license

What is the age allowed for the registration of a pleasure boat?

The applicant must be at least 18 years old to register a pleasure boat

What is the age allowed to extract a driving license certificate?

Applicants must be at least 16 years old to obtain a driving licence certificate

What Is The Registration Fees For A Pleasure Boat For A Local Owner?

Fees for registration pleasure boat owned by local = Cargo * 4.5 Minimum AED 100 and maximum AED 10000+ Annual tax at cargo × 2, minimum AED 20

where I can register jtski in UAE?

• Abu Dhabi Traffic Dept in the Emirate of Abu Dhabi
• DMCA in the Emirate of Dubai
• MOEI in the Northern Emirates

Zayed Housing Services

Can I Apply For A Loan Exemption?

You can apply as long as the general monthly income of the family does not exceed 15000. Personal attendance at the Customer Happiness Center is required.

Can I Apply For Housing Support For The Second Wife?

Currently, this service is not available within the program's services.

How Can I Apply For A New Housing Support?

You can apply through the program’s website.

How Do I Apply For Loan Repayment?

• The first step: Go to the bank to find out the remaining amount and the account number in which the amount will be deposited, and deliver the receipt to them.
• The second step: review the customer happiness centers at the program to receive the remaining documents and correspondence.

I applied for a change of the contractor, and it has not been decided on?

All requests are presented to the committee concerned with studying change requests.

I made a payment and it wasn't finished?

There is pressure in the number of payments made by contractors and they will be passed by the sequence of the bank.

Is it possible to reduce the monthly installment?

Yes, you can apply for a decrease in the general family income by approximately 30%.

Payment In The Bank But It Did Not Come Down In My Account?

You can follow the payment through communication Emirates Development Bank to benefit from the service of urgency in the transfer payments.

So far, the financial settlement has not been completed?

The Financial Department is studying all requests for financial settlements and it will be completed in the coming days.

What Is The Chance Of Obtaining The Program's Services After 15 Years?

You can apply for new housing support after 15 years pass from the date of the first benefit.

What Is The Procedure Followed For Those Whose Lands Will Be Expired And No Decisions Have Been Issued To Them?

This measure is depending on the donors of the lands.

What Is The Status Of Decisions For Government Housing In Places Where Complexes Are Not Available?

Currently, all these decisions are being studied in order to distribute them to the housing that is being implemented.

When Will The Distribution Of Ajman Complex Begin?

The allocation procedures are currently underway.

When Will The Distribution Of Al Tassamoh Complex Begin?

The allocation procedures are currently underway.

When will the distribution of Bateen Al-Samar complex begin?

The allocation procedures are currently underway.

When will the next batch be announced?

The program is currently in the process of reformulating the law governing eligibility and this is due to the merging of the program with the Ministry.

Where did my payment request reach?

You can follow the movement of the payment by entering the username and passcode in the website.

Why my application is delayed in the study process?

The program is currently in the process of reformulating the eligibility by Law

Why Was The Reduction Request Not Decided Upon?

The program is currently in the process of reformulating the regulations governing reduction requests.

Why was the request for postponement not decided on?

The program is currently in the process of reformulating the regulations governing reduction and postponement requests, and all these requests will be decided upon after the regulation is approved