Submit a complaint

This service allows customers to submit complaints about the Ministry's services or procedures with the aim of improving the quality of service and providing a better experience for customers, and responding through the unified website for comments, inquiries and complaints "Tawasul 171".

How to apply

At a glance

Processing time: Urgent observations 1 Days Normal observations 3 Days Complex observations 15 Days
Where to get this service: Customer Happiness Center - Fujairah
Customer Happiness Center - RAS Al Khaima
Service delivery window - Alhamriyah
Service delivery window - Ajman
Customer Happiness Center- Al Mina
Customer Happiness Center - Dubai
Ministry of Energy & Infrastrucutre Call Center
Ministry of Energy & Infrastructure Website
Ministry of Energy & Infra(MOEI)
Who can apply: Individuals
Individuals: UAE National, resident, Senior UAE National /Seniors, Special Needs
Service type: Informational
Sector: Customer service