Submit a suggestion

This service allows customers to submit suggestion about the Ministry's services or procedures with the aim of improving the quality of service and providing a better experience for customers, and responding through the unified website for comments, inquiries and complaints "Tawasul 171".

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How to apply

At a glance

Processing time: Submit a suggestion15 Days
Where to get this service: Customer Happiness Center - Fujairah
Customer Happiness Center - RAS Al Khaima
Service delivery window - Alhamriyah
Service delivery window - Ajman
Customer Happiness Center- Al Mina
Customer Happiness Center - Dubai
Ministry of Energy & Infrastrucutre Call Center
Ministry of Energy & Infrastructure Website
Ministry of Energy & Infra(MOEI)
Who can apply: Individuals
Individuals: UAE National, resident, Senior UAE National /Seniors, Special Needs
Service type: Informational
Sector: Customer service

Need help with this service?

info@moei.gov.ae 800 6634

Submit a complaint

This service allows customers to submit complaints about the Ministry's services or procedures with the aim of improving the quality of service and providing a better experience for customers, and responding through the unified website for comments, inquiries and complaints "Tawasul 171".

View Service Card

Submit an inquiry

This service allows customers to submit inquiry about the Ministry's services or procedures with the aim of improving the quality of service and providing a better experience for customers, and responding through the unified website for comments, inquiries and complaints "Tawasul 171".

View Service Card

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Last updated: 7 September 2026