Skip to main content

Open file for housing assistance

This service allows opening the individual project implementation file after issuing a housing assistance decision to start project work.

Start this service (opens in a new tab)
Scan to open this page on your phone

How to apply

Terms and conditions

  1. The customer must have been issued a housing assistance decision

At a glance

Processing time
Open file for housing assistance1 Days
Fees
  • Open file for housing assistance — AED 500
    Fee type: Federal · Payment: cards, wallet, bank transfer

Payment methods

MOEI Payment Gateway

  1. Credit Card
  2. Apple Pay
  3. Samsung Pay
  4. Google Pay
  5. Bank Transfer
Where to get this service
  1. Ministry of Energy & Infrastructure Website
  2. Ministry of Energy & Infra(MOEI)
  3. Customer Happiness Center - Fujairah
  4. Customer Happiness Center - RAS Al Khaima
  5. Service delivery window - Ajman
  6. Customer Happiness Center - Dubai
Who can apply

Individuals · Businesses · Government entities

User guide

Please check the user guide (PDF) for using the system in order to apply for the service.

Service type
Procedural
Sector
Housing

Required documents

  1. If the purpose of the housing support is (building / completing / adding / expanding / maintaining a house):
  2. Housing support decision.
  3. A copy of the building permit.
  4. A picture of the Earth's map.
  5. A letter from the bank with the contractor's account number.
  6. List the remaining works in case of completion, maintenance, addition and expansion (contracting parties).
  7. Annex to the contract.
  8. A copy of the land mortgage (in case of a loan).
  9. Emirates Development Bank receipt (in case of loan).
  10. Receipt of housing insurance (2500 dirhams) (in case of a loan).
  11. If the purpose of the housing support (government housing):
  12. A copy of the identity card
  13. A picture of the Earth's map.
  14. Emirates Development Bank receipt (in case of loan)
  15. In the case of a loan, the original housing insurance receipt (2500 dirhams).
  16. If the purpose of the housing support is (buying a home):
  17. A copy of the passport or identity card (seller).
  18. A letter from the seller with the required price for the dwelling (or a preliminary sale contract).
  19. A copy of the passport or identity card (seller).
  20. A copy of the ownership of the dwelling in the name of the seller.
  21. A copy of the building permit.
  22. A copy of the dwelling completion certificate (the dwelling age shall not be more than 5 years).
  23. A copy of the insulating layer guarantee (10 years).
  24. A letter from the bank with the seller's account number (the original).
  25. In the case of a loan, the original housing insurance receipt (2500 dirhams)
  26. n the case of buying an apartment, the following documents must be added to the above:
  27. A copy of the floor plan.
  28. A copy of the ownership of the apartment in the name of the seller.
  29. A copy of the building completion certificate (less than 7 years old).

Need help with this service?

info@moei.gov.ae800 6634

Related services

Assignment of maintenance works

This service allows the beneficiary, through the consultant, to submit a request to withdraw maintenance works from the current contractor and reassign them to another contractor, due to contractual and technical reasons, based on the Ministry’s evaluation and approval.

View Service Card

Consultant Renewal

This service allows contractors and consultants to renew their company's rating to the programme and in accordance with the approved regulations to enable them to contract with beneficiaries for the implementation of housing assistance.

View Service Card

Contract End Request

This service allows the contractor, through the consultant, to submit a request to terminate the beneficiary’s contract in cases of delayed payment or the beneficiary’s decision not to proceed with the remaining works. The request is subject to assessment and approval by the relevant authority in accordance with the approved procedures.

View Service Card

Do you think this content is helpful?

You can help us improve by providing your feedback about your experience.

Have you used our services at our service center or digitally recently?

Give us your feedback

Last updated: 7 September 2026