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Housing Arrears Assistance Scheduling

This service allows beneficiaries of housing assistance to submit a request to reschedule the arrears of housing assistance instalments.

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How to apply

Terms and conditions

  1. Paying the value of the arrears according to the financial study prepared by the department ...
  2. The monthly installment should not exceed 20% of the total salary

At a glance

Processing time
Housing Arrears Assistance Scheduling10 Days
Where to get this service
  1. Ministry of Energy & Infrastructure Website
  2. Ministry of Energy & Infra(MOEI)
  3. Customer Happiness Center - Fujairah
  4. Customer Happiness Center - RAS Al Khaima
  5. Service delivery window - Ajman
  6. Customer Happiness Center - Dubai
Who can apply

Individuals

  1. Individuals (UAE National, Resident, Senior UAE National, Special Needs)
  2. Women (widow, divorced, parentless, interpretation of married to an expatriate, Parentage unknown)
Partners

Emirates Development Bank

User guide

Please check the user guide (PDF) for using the system in order to apply for the service.

Service type
Social
Sector
Housing

Frequently asked questions

Required documents

  1. Detailed salary certificate or non-work letter from the notary public

Need help with this service?

info@moei.gov.ae800 6634

Related services

Assignment of maintenance works

This service allows the beneficiary, through the consultant, to submit a request to withdraw maintenance works from the current contractor and reassign them to another contractor, due to contractual and technical reasons, based on the Ministry’s evaluation and approval.

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Consultant Renewal

This service allows contractors and consultants to renew their company's rating to the programme and in accordance with the approved regulations to enable them to contract with beneficiaries for the implementation of housing assistance.

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Contract End Request

This service allows the contractor, through the consultant, to submit a request to terminate the beneficiary’s contract in cases of delayed payment or the beneficiary’s decision not to proceed with the remaining works. The request is subject to assessment and approval by the relevant authority in accordance with the approved procedures.

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Last updated: 7 September 2026