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Emergency / Urgent Maintenance Service for Federal Buildings Assets

This service allows the beneficiary from federal entities to apply for emergency/urgent maintenance service for federal buildings assets.

How to apply


Terms and conditions

  1. The application must be submitted by the coordinator or the owner account of the federal authority (username, password).
  2. The building must be registered withing the country properties.
  3. The maintenance work must be within the Ministry of Energy and Infrastructure responsibilities and scope of work.

At a glance

Processing time
In case of emergency work application23 hours59 MinsIn case of urgent work application5 Days
Where to get this service
  1. Ministry of Energy & Infra(MOEI)
  2. Ministry of Energy & Infrastructure Website
  3. Customer Happiness Center - Fujairah
  4. Customer Happiness Center - RAS Al Khaima
  5. Customer Happiness Center - Dubai
Who can apply

Government entities

User guide

Please check the user guide (PDF) for using the system in order to apply for the service.

Service type
Procedural
Sector
Housing

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Last updated: 7 September 2026